Windows 11 Service Desk Call Handler

 Windows 11 Service Desk Call Handler

• Location: Remote (must be within reasonable travel distance of certain regional offices for occasional on-site support)
• Contract: Temporary – until end of March (possible extension depending on rollout)
• Rate: £150 per day (Umbrella)
• Hours: 9:00 – 17:00 (flexible 8:30 – 16:30)

About the Role
We are seeking experienced Service Desk Call Handlers to support a large-scale Windows 11 device refresh project. This remote role will involve providing first-line support, triaging incidents, and guiding end-users through their Windows 11 migration. Candidates must be comfortable handling a high volume of calls, resolving technical issues where possible, and escalating complex problems appropriately.
This is a fast-paced, hands-on role supporting a high-volume device rollout. Occasional travel to a regional office will be required to collect and return equipment.

Key Responsibilities

• Handle inbound calls and support tickets during the Windows 11 refresh process.
• Troubleshoot and triage technical issues, resolving or escalating as needed.
• Assist users with device rebuilds, mailbox configurations, and other migration-related tasks.
• Follow detailed internal documentation and collaborate with a remote support team.
• Deliver excellent customer service, demonstrating patience and clarity with users of varying technical abilities.
• Maintain compliance with project and vetting requirements.

Essential Skills & Experience

• 2–3 years’ experience in a Service Desk or IT support environment.
• Experience supporting Windows 10/11 migrations or similar device refresh projects.
• Strong technical troubleshooting skills with the ability to triage effectively.
• Comfortable handling high call volumes and supporting users remotely.
• Excellent communication skills and a patient, user-focused approach.
• Reliable home internet and working setup.
• Immediate availability or within one week’s notice.

Desirable Skills

• Familiarity with Modern Enterprise Management (MEM) or Microsoft Intune.
• Experience with autopilot or automated device deployment processes.

Apply now to join a fast-paced, high-impact project supporting a major Windows 11 rollout.