Website Brookwood Recruitment
Technical Account Manager
Based in Madrid
60,000 – 70,000 Euros Company car, laptop, and mobile phone.
You must speak Spanish and English
Are you passionate about Audio-Visual Integration and Design? Do you have a knack for building strong client relationships? If you’re based in Spain and looking for a dynamic role that combines technical expertise with account management, we want to hear from you!
About the Role:
As a Technical Account Manager, you’ll play a key role in managing relationships with clients, consultants, and technical teams. You’ll be the go-to expert for AV solutions, introducing our cutting-edge products and ensuring they are smoothly integrated into client projects. This is a role for someone who loves both technology and people, as it requires technical know-how and excellent communication skills.
What You’ll Do:
- Build and maintain strong relationships with at least 75% of our consultants and technical managers.
- Introduce and explain the benefits of new products, keeping clients up-to-date with the latest innovations.
- Collaborate with clients to discuss their product needs and any potential improvements.
- Conduct research into product groups as requested by our marketing team.
- Proactively follow up on completed projects and maintain ongoing communication.
- Assist consultants and dealers with their project or tender needs.
- Troubleshoot on-site when needed, providing hands-on support.
Other Responsibilities:
- Deliver technical training sessions on-site when requested.
- Support dealer and trade shows, as well as events like the Extron Institute.
- Help resolve technical issues, particularly when more than 10 support requests are logged without a clear solution.
- Ensure technical documentation is correctly translated, if necessary.
About You:
- 5-10 years of experience in AV integration and design.
- Strong technical background in the AV industry.
- A Bachelor’s degree in Electronics (preferred).
- You’re proactive, solutions-oriented, and enjoy working with both technology and people.
What We Offer:
- Competitive industry-leading salary.
- Extensive training programs to support your growth.
- Company car, laptop, and mobile phone.
- The opportunity to travel and work closely with a wide range of clients.
Reporting:
- Provide monthly reports on client visits and technical support activities.
- Share insights on pre-sales, post-sales, and marketing efforts.
- Keep the team informed of on-site troubleshooting and project updates.
If you’re excited about working in a fast-paced, innovative environment and are ready to bring your AV expertise to a new level, we’d love to hear from you!
Please speak to Louise Wright Director Audio Visual Technical Recruitment
To apply for this job email your details to apply.a4lmrwnpf40@aptrack.co