Technical Account Manager Madrid

Technical Account Manager
Based in Madrid
60,000 – 70,000 Euros Company car, laptop, and mobile phone.
You must speak Spanish and English

Are you passionate about Audio-Visual Integration and Design? Do you have a knack for building strong client relationships? If you’re based in Spain and looking for a dynamic role that combines technical expertise with account management, we want to hear from you!
About the Role:
As a Technical Account Manager, you’ll play a key role in managing relationships with clients, consultants, and technical teams. You’ll be the go-to expert for AV solutions, introducing our cutting-edge products and ensuring they are smoothly integrated into client projects. This is a role for someone who loves both technology and people, as it requires technical know-how and excellent communication skills.
What You’ll Do:

• Build and maintain strong relationships with at least 75% of our consultants and technical managers.
• Introduce and explain the benefits of new products, keeping clients up-to-date with the latest innovations.
• Collaborate with clients to discuss their product needs and any potential improvements.
• Conduct research into product groups as requested by our marketing team.
• Proactively follow up on completed projects and maintain ongoing communication.
• Assist consultants and dealers with their project or tender needs.
• Troubleshoot on-site when needed, providing hands-on support.

Other Responsibilities:

• Deliver technical training sessions on-site when requested.
• Support dealer and trade shows, as well as events like the Extron Institute.
• Help resolve technical issues, particularly when more than 10 support requests are logged without a clear solution.
• Ensure technical documentation is correctly translated, if necessary.

About You:

• 5-10 years of experience in AV integration and design.
• Strong technical background in the AV industry.
• A Bachelor’s degree in Electronics (preferred).
• You’re proactive, solutions-oriented, and enjoy working with both technology and people.

What We Offer:

• Competitive industry-leading salary.
• Extensive training programs to support your growth.
• Company car, laptop, and mobile phone.
• The opportunity to travel and work closely with a wide range of clients.

Reporting:

• Provide monthly reports on client visits and technical support activities.
• Share insights on pre-sales, post-sales, and marketing efforts.
• Keep the team informed of on-site troubleshooting and project updates.

If you’re excited about working in a fast-paced, innovative environment and are ready to bring your AV expertise to a new level, we’d love to hear from you!
Please speak to Louise Wright Director Audio Visual Technical Recruitment