Senior Manager — Marketing Operations

Senior Manager — Omnichannel Marketing Operations
Location: Hybrid | Global organisation
Type: Permanent | Leadership Role

The Opportunity
We are hiring a Senior Manager, Omnichannel Marketing Operations to lead how a global digital platform communicates with its business partners at scale.
You will shape and deliver a modern, data-driven engagement strategy across multiple digital channels, enabling millions of partners worldwide to interact seamlessly with our products, services, and commercial opportunities.
This is a strategic leadership role combining marketing technology, transformation, and people leadership. You’ll guide a team of managers and specialists while working closely with commercial, product, engineering, legal, and compliance teams to deliver impactful partner experiences.
You will also play a key role in a major technology and data transformation programme, helping the organisation evolve toward advanced personalization and scalable digital engagement.

What You’ll Do

• Define and execute the omnichannel and personalization strategy across digital partner communications
• Scale engagement across email, social and owned digital platforms
• Lead adoption of new marketing technologies and automation capabilities
• Drive measurable business impact through partner-facing campaigns and journeys
• Manage crisis and operational communications when required
• Prioritise initiatives based on business value and long-term strategy
• Build, coach and develop a high-performing team (team managers + specialists)
• Establish data-driven decision making and experimentation practices
• Collaborate with stakeholders across commercial, product, technical and compliance functions
• Lead teams through organisational and technology change

What We’re Looking For Experience

• Leadership experience in digital marketing or marketing operations within a large international organisation
• Strong background in B2B engagement and scalable communication strategies
• Experience managing managers and growing teams
• Proven track record delivering measurable performance through digital channels
• Experience implementing or running marketing automation platforms (e.g. Salesforce Marketing Cloud or similar)
• Experience leading transformation or technology adoption initiatives

Apply today for immediate consideration