Senior Knowledge Management Specialist

Senior Knowledge Management Specialist

3 months initially – 40 hours per week – 78 EUR per hour (+VAT)
40 hours per week
1 day onsite in the Amsterdam office per week

Join Booking.com as a Senior Knowledge Management Specialist — a key role shaping how knowledge drives operational excellence worldwide!
In this dynamic position within the Commercial Growth and Operations (CoGo) team, you will lead initiatives that enhance content quality, governance, and usability, turning knowledge into a strategic asset that empowers teams supporting accommodation partners across the globe. Your expertise will translate complex knowledge management priorities into practical improvements, optimizing search capabilities, AI-supported solutions, and user experience. This is an exceptional opportunity for a proactive practitioner with a passion for developing scalable knowledge practices in a fast-paced, innovative environment.

Required Skills:

• Proven experience in knowledge management, content governance, and information architecture
• Strong stakeholder engagement and collaboration skills across global and matrixed environments
• Capable of translating business needs into effective knowledge solutions; experience with knowledge platforms/tools is a plus
• Data-driven mindset with the ability to define, track, and analyze relevant metrics
• Excellent communication skills in English, both written and spoken

Nice to Have Skills:

• Familiarity with AI-supported search, knowledge platforms (e.g., ServiceNow, Jira, Salesforce), or governance frameworks
• Experience supporting change enablement and knowledge sharing programs
• Understanding of adult learning principles or communities of practice

Preferred Education and Experience:

• Bachelor’s degree or equivalent practical experience in knowledge management, information science, or related fields
• Demonstrable experience in leading workstreams and improving knowledge practices in a global or complex organization

Other Requirements:

• Ability to work collaboratively across teams and partners
• A proactive attitude toward adopting new tools and processes
• Openness to supporting work in a diverse, inclusive environment that values innovation and continuous improvement

This role offers meaningful exposure to a global tech leader, a chance to deepen your expertise in knowledge management, and visibility across a key business area. If you’re ready to elevate how organizations capture, share, and utilize knowledge—apply now and help shape the future of operational excellence!