Operations Manager (Stores)

Operations Manager – Retail Stores

If you’re looking for more than just a job—where you can be part of something bigger, where your voice matters, and growth is all around you—this could be the perfect fit. There’s nowhere quite like it, and the possibilities are endless!

About the Role

As an Operations Manager, you’ll lead your team in line with our mission, vision, and values, driving the store’s success. You’ll manage everything from sales and inventory to team development, creating a top-notch customer experience while making sure the store runs smoothly. The OM is responsible for overseeing the store’s operations, guiding the team, and making sure everything from stock levels to customer service is spot on. You need to be ready to tackle challenges, keep things running efficiently, and develop your team to be their best.

Key Responsibilities

Performance

• Create a culture of accountability to help the store meet or beat goals, including sales, guest loyalty, payroll, and more.
• Drive store profits through excellent operations, sales growth, and cost control.
• Manage scheduling to meet business needs and stay within budget while hitting all targets.
• Review financials and reports regularly, adjusting strategies as needed.
• Use company resources to improve store performance and meet goals.
• Engage with customers through product demos and personalized services to boost sales and create great experiences.
• Keep up with beauty trends to stay knowledgeable about products and services.

People

• Hire, retain, and develop a strong, diverse team.
• Build a positive, collaborative team environment where everyone feels valued.
• Focus on training and development to help associates grow and improve their skills.
• Foster vendor relationships to meet shipment and display expectations.
• Lead by example, ensuring operational excellence and coaching the team to succeed.

Process

• Know and enforce company policies and procedures.
• Oversee inventory management, product displays, and other operations-related tasks.
• Keep track of store supplies and manage the ordering process within budget.
• Protect company assets by ensuring safety, inventory control, and loss prevention.
• Influence continuous improvements and help implement new company initiatives.

Qualifications

Education

• Bachelor’s degree is preferred.

Experience

• 2-3+ years in retail management or a similar fast-paced environment.
• Proven success in driving sales, managing budgets, and interpreting data.
• Experience in inventory management and executing merchandising directives.
• Leadership experience, including hiring, developing, and motivating a team.

Skills

• Comfortable with tech tools like POS systems, Microsoft Office, and Apple devices.
• Strong communication skills, both verbal and written.
• Collaborative team player with great organizational skills.
• Ability to stay calm under pressure and make decisions in uncertain situations.