NL – TB0146 – Enterprise Applications Engineering – IC – G

Brookwood Recruitment are currently seeking an experienced ServiceNow Software Asset Management (SAM) Consultant for a 6-month full-time engagement. This is a hands-on technical SME role focused on rapidly maturing our SAM Pro capability, improving compliance accuracy, and driving cost optimisation.

Scope of work 

• Implement, configure, and optimise ServiceNow SAM Pro.
• Build and maintain software models, entitlements, reconciliation rules, and reclamation workflows.
• Configure and tune publisher packs (Microsoft, Google, MIRO, Adobe, SNow, SAP).
• Improve data quality across Discovery, CMDB, Intune, SCCM, JAMF, and ACC.
• Deliver compliance positions, audit-ready reporting, and optimisation insights.
• Define SAM governance, processes, and operational workflows.
• Provide structured knowledge transfer to internal Booking.com teams.

Required experience / skills

• 5+ years implementing or operating ServiceNow SAM Pro in large enterprises.
• Deep expertise in software licensing, audit processes, and reconciliation logic.
• Practical experience with major publishers (Microsoft, Google, MIRO, Adobe).
• Strong understanding of CMDB, Discovery, CSDM, and integration dependencies.
• Able to work autonomously and deliver outcomes at pace.

Deliverables (within 6 months)

• Operational SAM Pro configuration for priority publishers.
• Accurate compliance & optimisation reporting.
• License reclamation workflows and cost-saving actions.
• SAM governance framework and process documentation.
• Full knowledge transfer and handover plan
• Integration alignment with Productive (Tactical SAM solution).

Engagement Details

Duration: 6 months
Start: ASAP (immediate availability preferred)
Location: Amsterdam, hybrid working