IT Hardware Support Engineer

IT Hardware Support Engineer
Location: Various sites – Field-based role
About the Role:
We are seeking a skilled Field Hardware Support Engineer to provide hands-on IT hardware support across our organisation. This is a dynamic, fast-paced, field-based role, ideal for someone who thrives on autonomy, problem-solving, and working directly with technology in a variety of environments.
Key Responsibilities:

• Provide on-site setup, deployment, and troubleshooting of laptops, desktops, and mobile devices.
• Handle physical installation and configuration of monitors, cabling, and peripherals.
• Carry and manage spare devices and stock for daily site visits.
• Plan and adapt daily routes based on support requirements and high-priority escalations.
• Deliver reliable and consistent support under minimal supervision.
• Respond flexibly to urgent requests, including executive or VIP support needs.

Requirements:

• Recent hands-on experience (within last 2–3 years) with laptops, desktops, mobile devices, and peripherals.
• Practical knowledge of patching and system updates is a plus.
• Proven experience in physical hardware support – remote support alone is not sufficient.
• Ability to work independently, manage own schedule, and prioritize tasks under pressure.
• Comfortable carrying equipment and working alone in a field environment.

Training:

• 2–3 weeks of onboarding covering internal systems, tooling, and procedures.
• Candidates must be proficient in basic hardware handling prior to joining.

What We Offer:

• A challenging and varied role with opportunities to work directly with cutting-edge hardware.
• The autonomy to manage your own day while supporting a diverse range of users.
• Supportive onboarding to familiarise you with systems and processes.