ICT Business Partner

ICT Business Partner 
Up to £450 Per Day Inside IR35 
Hybrid – Oxfordshire 
12 Months 

*Please note you must be eligle to pass vetting for this opportunity and hold a Full UK Drivers License 

• Responsible for maintaining the ICT department’s awareness of business needs in the organisation (and understanding of how the benefits are delivered) to ensure that ICT systems, solutions and services delivered address those needs and deliver the identified business benefits
• Manage a defined portfolio of ICT Customers to ensure the services delivered to our users remain “fit for purpose” and achieve “Best Value” – meeting or exceeding agreed service and operational level agreements.
• Responsible for establishing and then communicating the contribution that technology can make to business objectives to ensure that ICT are involved as early as possible in business developments and the opportunities/benefits presented by ICT are fully exploited.
• Initiate and proactively manage the delivery (across technical, business and support teams) Continued Service Improvement Plans, demonstrating tangible improvements in services, efficiency, business benefits and improvements to customer satisfaction ratings.
• Responsible for building the ICT department and Portfolio’s relationships with key senior Officers/staff in the organisation in order to increase business collaboration opportunities enabled/supported by ICT, and to act as the conduit between ICT and the Business to identify opportunities where new technologies can be used to improve business efficiency and service performance.
• Proactively negotiate, implement and manage SLA’s and Operational Level Agreement’s to ensure support services and agreed service level commitments are achieved – matrix managing technical, business support and third party supplier teams to deliver a service that continues to deliver against Customer expectations.
• Responsible for validating and justifying business ICT needs, conducting feasibility studies, producing high-level and detailed business models, preparing business cases, identifying and quantifying the business benefits, taking into account the implications of change on the Forces and all stakeholders to ensure that the ICT systems delivered meet the business requirements and benefits and ICT objectives.

  Skilled in the following areas:

• Business Relationship management
• Service Delivery
• Service management
• ITIL
• User Experience
• MS Office suite including Teams, report writing, process mapping, Supplier management
• Experienced ICT Manager having delivered ICT service in a similarly complex environment using an industry recognised approach such as ITIL. (including the following range of knowledge and skills: a. Familiar with IT Environment – The IT environment relating to own sphere of work (own organisation and/or closely associated organisations, such as customers, suppliers, partners), in particular own organisation’s technical platforms and those which interface to them through the specialism, including those in closely-related organisations.
• Proficient in Customer Value Chain Concepts – The complete sequence of activities within a process, from receipt of an order or request to delivery of a product or service.
• Proficient in Business Improvement Techniques – Techniques for streamlining business processes which have been modelled and understood. Examples: error-proofing, value added assessment, process cycle time reduction, future-proofing, resilience, reliability, cost effectiveness.
• Expert in Business Proposals – Methods and techniques for preparing and presenting business cases, invitations to tender and statements of requirements both orally and in writing. 
• Expert in Service Delivery Economics – The economics of service delivery such as the cost of hardware, software, and manpower used to deliver the service.
• Experience of understanding and articulating how the application of ICT technology impacts the Forces’ Policing and business objectives and processes.
• Experience of achieving significant outcomes through influence and persuasion rather than through direct line authority.
• Excellent communication skills – written and oral, customer focussed, team-worker, who is a flexible, adaptable, problem solver and able to work systematically and with little direct supervision.
• Must have capability to travel to different locations across both Forces and undertake all assignments in a timely manner.
• Experience in ISO 9001, ISO 27001 and ITIL best practices.