Customer Experience Engineer Germany

Customer Experience Engineer (Display Hardware/Software)
Location: Germany  – Recklinghausen in North Rhine-Westphalia

45000-50000 per year
German  Speaking 
Brookwood are pleased to be working with this leading Global Manufacturer of LED Display, Video Walls, Interactive Display , Projection.
We are looking for a committed and technically skilled Customer Experience Engineer to provide expert-level pre-sales and post-sales support for our hardware and software products throughout Europe. This role will focus on diagnosing and resolving technical issues remotely and providing on-site assistance for installations and services.
Key Responsibilities

• Technical Support: Deliver remote and on-site technical support for Display and software products through phone, email, and chat platforms. Efficiently troubleshoot and resolve customer issues.
• Issue Resolution: Accurately document technical problems, diagnosis, and solutions. Escalate complex cases promptly, ensuring proactive follow-up to resolution.
• On-Site Assistance: Provide on-site supervision and technical expertise during installations and services across Europe, ensuring the successful completion of projects.
• Continuous Learning: Stay updated on internal and external product changes, system updates, and support procedures to provide clients with current, accurate information.
• Process Improvement: Collaborate with internal teams to implement the best solutions for customer needs, providing feedback to improve products and services.

Required Skills and Qualifications

• Experience: Minimum 2 years of experience in technical customer support or service for hardware and/or software products.
• Language Skills: Professional fluency in English and German (speaking, reading, listening, and writing).
• Technical Acumen: Ability to quickly learn and adapt to new hardware and software technologies to assist end-users effectively.
• Communication Skills: Strong listening skills and the ability to clearly explain technical issues to non-technical audiences.
• Problem-Solving: Skilled in diagnosing issues and implementing efficient, effective solutions independently or in collaboration with team members.
• Travel: Willingness to travel frequently across Europe for on-site support and supervision.

Additional Opportunities
This role offers diverse experiences and opportunities to engage in various tasks beyond the core responsibilities, allowing you to expand your skill set and gain exposure to broader challenges in the technical support field.
 
For more information please reach out to Louise Wright Director Audio Visual Recruitment