Finance Operations Specialist – Legal Collections

Finance Operations Specialist – Legal Collections 

The Role We are seeking a Finance Operations Specialist to support legal collections and credit control operations within a global finance function. This role focuses on operational support for external collection agencies, data-driven process improvements, reporting, and stakeholder management across international teams.
The successful candidate will play a key role in ensuring efficient legal collection operations, managing escalations, supporting audits, and driving automation and process optimisation initiatives.
Key Responsibilities

• Support and improve day-to-day legal collection operations
• Manage inbound communication, operational reporting, and escalations with external collection agencies
• Analyse collection agency performance and recommend strategies to manage risk and write-offs
• Review and maintain legal collections portfolios, ensuring receivables ageing remains within agreed parameters
• Perform internal and SOX control activities
• Identify trends and insights from data to support Credit Control decision-making
• Validate and prepare reports from internal and external data sources
• Act as a key operational contact for Credit Control teams, resolving issues and escalating where necessary
• Support legal collections projects, training activities, and strategic initiatives
• Identify opportunities to reduce manual work and improve scalability through process improvement and automation
• Operate effectively within global teams and with international stakeholders

Required Skills & Experience

• Bachelor’s degree in Finance, Economics, or a related discipline
• Minimum 3 years’ experience in finance operations, collections, or credit control
• Advanced Excel skills; strong working knowledge of Google Docs, Word, and Visio
• Strong analytical skills with high attention to detail
• Excellent written and spoken English
• Strong organisational and prioritisation skills; able to work under pressure in a fast-paced environment
• Customer-focused, service-oriented mindset
• Strong interpersonal and teamwork skills
• Comfortable working in an international, multicultural environment

Why Apply?

• Work in a global finance environment with exposure to international stakeholders
• Opportunity to influence operational improvements and automation initiatives
• Collaborative team culture with strong development opportunities
• Flexible working arrangements