Senior HR Business Partner – New York

Senior HR Business Partner – New York

We are supporting a global tech organisation.    

This is a freelance contract for 6 months initially, with a view to extend

The rate is up to €115 EUR per hour, it is 40 hours per week

3 days per week in the central New York office

As Senior HR Business Partner, the core objective is to advise and partner with the VP Partner Services ABU leadership team across various (HR) topics, as well as implement HR policy to contribute optimally to achieving organisational objectives through sufficient staffing levels and an efficient organisation. This Senior Business Partner role will partner, influence and advise business leaders on People related topics, actively engaging in the strategic and/or tactical direction, problem statements, business goals and priorities and how they impact the company.

Key Responsibilities
Support ELT members and/or stakeholders partnering within ABU Partner Services
Responsible for working within organisational design principles and leading change initiatives with regard to structure design and development, reorganisations.
Act as an escalation point for HR Business Partners, HR Generalists within dedicated scope/organization
Work in partnership with a peer group to ensure that COE teams design and deliver products/tools/ services that deliver against business strategy as well as the People Roadmap.
Partner with (Sr) HRD or Manager to drive the People Agenda for respective departments. Ensure high level alignment with Regional HRDs in relation to the ABU Partner Services global people agenda.
Contribute to the optimization of existing HR policies, procedures and processes and translate HR strategy to own business unit
Responsible for end to end delivery and adoption of critical People initiatives within the supported organisations (e.g. promoting and enabling engagement conversations, performance optimization, implementing programs that attract and retain talent).
Responsible for ensuring the capabilities needed in the respective organisations are there to deliver the business targets.
Create tailored solutions for People related business challenges in partnership with (relevant) CoE’s and People Services & Systems (PSS).
Act as the voice of the business within the People Department. Accountable for identifying, predicting and articulating key People related business challenges.
Represent the People Department in front of supported business partners. Ensure the business receives consistent quality of service and guidance so the business feels the People Department is acting as one voice.
In addition to the partnering role, play a predominantly implementing/informing role in relation to application of operationalizing HR topics.
Contribute to the review of existing HR policies, procedures and processes and signal possibilities for optimization, guide operational implementation and execution in own business unit
Ensure that the local activities are compliant and aligned (where legally possible) to the global HR strategy.
WoCo responsibility (where applicable): Support consultations and preparation to ensure that HR topics are handled with high quality and planned well in advance. Support the ERO team with HR WoCo requests.
 
Customer centric – passionate about understanding the audience needs to empower insights and drive impact.
Tech oriented – familiar with chatbot management interfaces and content management systems – eager to learn new technologies and systems.
Comfortable with operational metrics (representing customer/audience satisfaction, reduction of need for human intervention), dashboards, and experiment reads.
Ability to manage multiple projects simultaneously and adjust priorities as needed.
Experience working in cross-functional teams to promote a culture of quality within the organization.
Excellent oral and written communication skills.
Bonus: experience running A/B tests.

Communication Stakeholder
ELT in the Respective Groups
COEs
HRA Community
People Systems & Services
PLT
 
Level of Education.
Bachelor degree
Master degree
 
Years of relevant Job Knowledge.
Advanced Knowledge (5 – 8 years)
Requirements of special knowledge/skills
Demonstrable contribution to the quality and effectiveness of line management (leadership development)
Where applicable: some operational experience on ER/WoCo in NL essential requirement for the job depending on locations
Excellent Communication
Strong stakeholder mgmt skills backed up by experience of managing multiple stakeholder groups independently
Critical thinking skills demonstrated by experience in formulating business cases (including problem statement, risk assessment, key dependencies etc.) and articulating proposed solutions
Stable bot operations with clear monthly health checks and timely remediation of issues via vendor and internal teams.
Evidence of incremental improvements in partner feedback and other key KPIs.
Reduced friction on high-impact journeys (e.g., contact flows, phone number accuracy, human fallback) and demonstrable quality controls for GenAI replies – where used.