System Support Engineer, Programmer – Sales, Control (Europe)

Audio Visual System Support Engineer – Programmer / Control

United Kingdom

If you’ve got a background in control systems such as AMX, Crestron, Extron, QSC, or Biamp and you’re confident in Python programming (or similar languages), then this role will be a great fit.

About the Role

Brookwood are working exclusively on this exciting opportunity!

We’re looking for a System Support Engineer, Programmer who loves problem-solving, enjoys working with technology, and thrives on helping customers get the very best out of their A/V systems. In this role, you’ll be supporting the installation and operation of a wide range of A/V control solutions — from troubleshooting over the phone or email to being hands-on with customers onsite.

You’ll be working with control hardware and software that manage A/V devices through interfaces like serial (RS232) and network protocols (TCP/IP, UDP, SSH). These systems often bring together a mix of different technologies — from projectors and displays to switchers and lighting systems.

If you’ve got a background in control systems such as AMX, Crestron, Extron, QSC, or Biamp and you’re confident in Python programming (or similar languages), then this role will be a great fit.

What You’ll Be Doing

• Supporting customers remotely (and sometimes onsite) with A/V control systems, helping with configuration, setup, and troubleshooting.
• Diagnosing issues across control software, A/V hardware communication, and third-party device integration.
• Walking customers through system setup in a clear, supportive way.
• Delivering training to programmers, both online and at company facilities, so they can make the most of control solutions.
• Sharing valuable feedback with the Control Manager and Product & Development team to help improve future solutions.
• Staying up to date on relevant certifications and specifications (medical, military, environmental) that impact A/V systems.

What We’re Looking For

Technical Skills

• Solid knowledge of Microsoft Windows OS (servers, registry, DLLs) and SQL databases.
• Good understanding of networking (TCP/IP, Ethernet, IP addressing, NAT, routers).
• Proficiency in Python 3 and familiarity with Visual Studio Code.
• Experience with communication protocols (RS232/RS422, SSH, web sockets).
• Background in A/V system integration and control platforms (AMX, Crestron, Extron, QSC, Biamp or similar).

Personal Skills

• Fluent English, with clear verbal and written communication skills.
• Able to explain technical concepts simply and clearly to people of all technical levels.
• Strong troubleshooting skills with a methodical, detail-oriented approach.
• Comfortable documenting and reporting progress using internal tools.

Education & Experience

• Hands-on experience in A/V technical support, system design, or field commissioning of control systems.
• Certifications in AMX, Crestron, QSC, Extron, or Biamp or similar technologies would be a bonus.

This is a fantastic chance to join a forward-thinking team, take ownership of your work, and continue developing your expertise in A/V control systems — with Brookwood working exclusively on your behalf to make it happen.

For more information please speak to Louise Wright Director of AV Recruitment