TAC Support Engineer

TAC Support Engineer (MES Software) – Hoffman Estates, IL
Full-Time | $60,000–$75,000 + Bonus | Hybrid (3 days in office: Tue/Wed/Thu)
Location: Hoffman Estates, IL | Must be US Citizen, Green Card holder, or H1B Visa due to working with Government

Are you a problem-solver with a passion for technical support and MES software? Join a leading global technology company driving innovation across manufacturing and automation. We’re looking for a TAC Support Engineer (MES Software) to join our dynamic Technical Assistance Center (TAC) team based in Hoffman Estates, IL.

You’ll play a key role in resolving software-related technical issues, supporting junior team members, and escalating complex problems to development teams. This is an opportunity to work with cutting-edge technologies that power smart factories around the world.

What You’ll Do:

• Provide expert support for MES software (PanaCIM EE™ and Gen2 suites), including line controllers, machine software, and peripheral modules.
• Manage open technical issues from initiation to resolution, ensuring customer satisfaction.
• Collaborate with Technical Account Managers to track progress and communicate updates.
• Troubleshoot complex network communication errors and software issues via remote tools (Webex, Teams, TeamViewer).
• Escalate bugs, submit software enhancement requests, and act as a liaison with development teams.
• Train and mentor junior support staff while continuously enhancing your own product knowledge.

What You Bring:

• 3–5 years of experience supporting MES/SMT software or electronics assembly systems.
• Technical degree or equivalent experience in a software or engineering discipline.
• Familiarity with server environments (ESXi, Windows Server, SQL Server), Linux systems (Redhat, Ubuntu), and Docker containers.
• Strong troubleshooting, communication, and customer service skills.
• Bonus if you have coding experience or knowledge of Panasonic SMT/PTH systems.
• CRM experience (e.g., SugarCRM) is a plus.

You’ll Thrive If You:

• Enjoy problem-solving and digging into logs, errors, and system configurations.
• Are proactive, detail-oriented, and able to juggle multiple technical issues simultaneously.
• Communicate clearly and confidently with technical and non-technical stakeholders.
• Stay curious and seek to continuously improve processes and technical knowledge.

What’s on Offer:

• Competitive salary + bonus
• Hybrid work schedule
• Comprehensive benefits package
• Paid parental leave
• Professional development opportunities
• High-performance, inclusive team culture
• Volunteer time off, wellness programs & more

Interested? Apply now or reach out directly to learn how you can join a collaborative and innovative technical team supporting the future of smart manufacturing.

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