Tech Support Engineer

Position: Regional Tech Support Engineer
Salary: Up to $63,000 USD per year

• Spanish language skills (B2-C1 level) 

Location: Remote Home working 
Medical Contribution: $540/month (minimum $268)
401(k) Contribution: 3% (optional)
Holidays: 20 statutory days + bank holidays
Company Overview:
We are focused on creating sustainable mobility solutions powered by digital innovation. We are seeking a highly motivated and skilled individual to join our team as a Regional Tech Support Engineer. This role offers an exciting opportunity to advance your career while applying your expertise in digital technology, project management, and customer service.
Key Responsibilities:

• Provide daily remote monitoring and support for deployed solutions.
• Own and resolve customer issues from start to finish.
• Diagnose, troubleshoot, and resolve technical issues, escalating to internal teams when needed.
• Deliver accurate and timely feedback to customers.
• Maintain thorough documentation of all issues and resolutions.
• Generate and distribute detailed reports.
• Contribute to the knowledge base by creating tech notes and articles.
• Ensure adherence to applicable SLA and QMS standards based on issue severity.
• Collaborate with regional customer representatives on the technical onboarding of new customers, ensuring timely project completion.
• Assist internal teams with backend support for complex technical issues.
• Coordinate the rollout of system upgrades and configuration changes for smooth implementations.

Required Skills and Qualifications:

• Strong experience in 2nd/3rd line technical support.
• Proficient in Linux OS administration.
• Hands-on experience with network troubleshooting and configuration (including LAN security tools such as Proxy, Firewalls, NAT routing).
• Scripting abilities.
• Basic database management (SQL, Postgres).

Preferred (But Not Required) Skills:

• Experience with AWS.
• Knowledge of PHP.

Additional Requirements:

• Flexibility is crucial as the role may require work during non-standard hours, including weekends, bank holidays, and passive on-call rotation for emergencies.
• Occasional travel may be required for on-site support.
• Spanish language skills (B2-C1 level) are preferred in addition to regional languages.

For more information pleae reach out to Louise Wright Director of IT